terms & conditions
Definitions & Disclaimers
The Company is Rahn’s Best Lock
The Customer is whoever the Company shall enter into negotiations and/or contracts with for the supply of any goods or the performance of any service.
If a managing agent orders work or service on behalf of a third party, the managing agent is deemed to be the Customer and thus responsible for charges to that account.
All oral or written representations other than those contained herein or in a signed estimate, are null and void.
Services
The Company’s service includes any replacement or repair of locks.
All work is to be completed by the Company in a timely and efficient manner.
All services to be rendered will be scheduled according to availability. Customer agrees that no services will be provided under extreme weather conditions that may jeopardize the quality of work or the safety of customers or technicians, unless both parties agree.
The Company’s normal working hours are 7.30 am to 5.30 pm Monday to Friday inclusive, excluding bank holidays. We handle emergency calls 24/7/365 and are available after posted hours for an additional charge.
Work done under the guaranteed warranty will be completed during business hours, 7:30 am – 5:30 pm, Monday to Friday.
We charge fair rates, and we will be at your home, car, or business within a reasonable timeframe. We do not make any bold statements that we will be there within 10-15 minutes for $29. Locksmiths who make those statements are scammers. We do not provide repair estimates over the phone. We stand by our professionalism and reputation.
Our technicians will arrive at your home or business in a professional manner. The Company’s technicians are dressed professionally, have proper training, and are insured.
All on-site estimates are given, and all orders are accepted subject to the availability of goods. The Company shall not be liable for failure to perform, or for any delay in performing, the contract or any part thereof caused by acts of God, strikes, lock-outs, force majeure, or any other cause beyond the control of the Company.
Payment/Billing
All goods supplied by the Company and all materials used in carrying out any services for the Customer shall remain the property of the Company until payment is made in full.
Payment policy for individual private customer services is that payment is due at the time of service.
Payment terms for approved commercial account Customers are strictly 30 days from the invoice date.
Payments are accepted by credit/debit card, digital cash apps, or cash. Checks and money orders are not accepted as payment.
Commercial customers requesting deferred billing are required to make payment upon completion of the first scope of requested services.
Commercial customers requesting deferred billing must be pre-qualified. Upon approval, the customer will be offered Net 15 or Net 30, with billing upon completion of services rendered.
Warranty/Liability
All hardware, labor, and work completed by the Company are guaranteed for 90 days from the date of installation, except for malfunctions caused by abuse, vandalism, or other circumstances beyond the Company’s control.
No warranty is provided for repairs on existing parts, tampered work, or work performed by another locksmith.
No warranty is provided on parts, hardware, or products purchased from external sources other than the Company.
No warranty is provided for parts, hardware, or labor affected by weather conditions.
Door closers are warrantied for 90 days. This does not include adjustments that will need to be made during a weather change.
All hardware (panels, security hardware, locks, and products physically installed by technicians) is covered by a manufacturer’s warranty. Customer agrees to adhere to the manufacturer’s terms and conditions. Failure to do so will suspend all warranties by the Company.
Our company reserves the right to discontinue or suspend services to vendors/clients at any time.
Privacy Policy
HOW WE MAY USE YOUR PERSONAL INFORMATION:
We will use the personal information the customer provides to the Company to:
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Provide services
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Process customer payments for agreed-upon services
The Company will never give customer data to any other third party